# General platform issue

**URL:** https://forum.rapidcompact.com/c/general-platform-issues/7.md

[Latest](https://forum.rapidcompact.com/latest.md) · [Categories](https://forum.rapidcompact.com/categories.md)

---

## [About the General platform issue category](https://forum.rapidcompact.com/t/about-the-general-platform-issue-category/67)

<div class="topic-metadata">

**Author:** [@rapidcompact](https://forum.rapidcompact.com/u/rapidcompact)\
**Replies:** 0

</div>

Issues related to general platform usage, such as problems with registration or file upload / download. For more “3D-specific” issues, please use the “Processing issiue” category.

---

## [High Polygon UV Requirement](https://forum.rapidcompact.com/t/high-polygon-uv-requirement/95)

<div class="topic-metadata">

**Author:** [@john](https://forum.rapidcompact.com/u/john)\
**Replies:** 5\
**Last updated:** [January 23, 2023, 11:18am UTC](https://forum.rapidcompact.com/t/high-polygon-uv-requirement/95 "2023-01-23T11:18:23Z")

</div>

Hi guys, Does the UV of the High polygon mesh needs to be unwrapped before you upload and optimize it? I did make some test and it looks like it needs to be unwrapped properly? I’m using 3Ds Max and below are the resul…

---

## [Want a demo for my 3d high poly models](https://forum.rapidcompact.com/t/want-a-demo-for-my-3d-high-poly-models/78)

<div class="topic-metadata">

**Author:** [@hsharma](https://forum.rapidcompact.com/u/hsharma)\
**Replies:** 1\
**Last updated:** [June 24, 2022, 3:25pm UTC](https://forum.rapidcompact.com/t/want-a-demo-for-my-3d-high-poly-models/78 "2022-06-24T15:25:17Z")

</div>

Hi I want one demo for my 2 models if all thigs going good so my company (tulfa) is going to buy a packeg

---

## [Email verification](https://forum.rapidcompact.com/t/email-verification/49)

<div class="topic-metadata">

**Author:** [@michaelpeet](https://forum.rapidcompact.com/u/michaelpeet)\
**Replies:** 1\
**Last updated:** [February 4, 2022, 9:48am UTC](https://forum.rapidcompact.com/t/email-verification/49 "2022-02-04T09:48:33Z")

</div>

I guess that my email verification is no longer valid. Could you generate a new one for me, please? michael.awengen@pm360.ch

---

## [Verify my account](https://forum.rapidcompact.com/t/verify-my-account/40)

<div class="topic-metadata">

**Author:** [@neo](https://forum.rapidcompact.com/u/neo)\
**Replies:** 3\
**Last updated:** [November 11, 2021, 7:31am UTC](https://forum.rapidcompact.com/t/verify-my-account/40 "2021-11-11T07:31:53Z")

</div>

I get an error in the first step. When I insert the file and press optimise, I get an error message saying you need to verify your account. rapid points are shown as 20, do I have to buy a basic or higher plan? I would…

---

## [File upload failure](https://forum.rapidcompact.com/t/file-upload-failure/25)

<div class="topic-metadata">

**Author:** [@ronpadz](https://forum.rapidcompact.com/u/ronpadz)\
**Replies:** 3\
**Last updated:** [August 17, 2021, 7:44pm UTC](https://forum.rapidcompact.com/t/file-upload-failure/25 "2021-08-17T19:44:48Z")

</div>

Getting error when attempting to upload files. This was see when trying both .glb and .stl today at 9:45 central time USA. \<?xml version="1.0" encoding="UTF-8"?\> SignatureDoesNotMatchThe request signature we calculat…